Sofiana Set

*OUR POLICY:

PLEASE MAKE SURE TO CHECK THE ORDER WHEN THE COURIER IS THERE BECAUSE NO RETURN AND EXCHANGE AFTER THAT.

Thank you for shopping with us . We want to ensure your satisfaction with every purchase. Please read our exchange and refund policy carefully.


*Refunds for Defective Items*

If you receive a defective item, you may request a refund within 2 days of receiving your order. To be eligible for a refund, the item must be:

1. In its original condition.
2. Accompanied by a valid proof of purchase.
3. Clearly showing the defect.

Please contact our customer support team at    or send us a message on instagram  to initiate the refund process.

*Non-eligible Items*

Unfortunately, we cannot accept exchanges or refunds for:

1. Items not in their original condition or without their original packaging.
2. Items returned after 14 days from the date of receipt.
3. Items without a valid proof of purchase.
4. Personalized or customized items.

*Shipping Costs*

The customer is responsible for all shipping costs associated with exchanges, unless the item received is defective.

*Processing Time*

Please allow up to 5:7days for us to process your exchange or refund once we receive your item.